About the service

How is Rida different from a taxi?

The most important difference is the ability to negotiate ride prices. Passengers offer the price they think is fair, and drivers can view ride requests and choose whichever suits them best.

Rida does not set a price for rides, but we will tell you the average price of similar rides in the city.

Is riding with Rida safe?

Both drivers and passengers must complete the Rida registration process. Unregistered users are not allowed to ride or drive. Our service also only works with drivers who are legally permitted to operate a vehicle. We check every new driver's documents, as well as photos of their vehicle and the driver themselves.

Every piece of passenger and driver feedback is received and processed by our Support team. You can also see a user's rating and decide whether you want to ride with them or not.

If you use the service as a driver, follow the rules of the road, be sure to buckle up, and ask your passengers to do the same.

We recommend making stops to rest for long trips, and to always get enough sleep. We also advise you check ride details before the ride starts, and check your payment details at the end of the ride.

If something serious happens, like a traffic accident, call 112 (emergency services) immediately and follow the operator's instructions.

How can I start using Rida?

Just register in our app and start riding! If you need help registering, check out the "Account registration” section for more information.

How do ratings work?

Drivers rate passengers after rides, and can also leave written feedback. The rating is calculated as the average of all reviews on a scale of 1 to 5. You can see your rating in the side menu by tapping the line with your name and photo.

What should I do if my driver's license changed? 

If your driver's license changed, contact us! We’ll be happy to help you.

How do I change my vehicle details?

If your car details changed, let us know! We’ll be happy to help you.